When We Are Closed

In an emergency outside our normal surgery hours, please call the out of hours service on: 01443 473328 and follow the instructions on the recorded message.

For non-life-threatening medical conditions and medical advice when we are closed please call NHS Direct on 111  or visit the nhs 111 wales website

For severe problems such as difficult breathing, chest pains, severe bleeding or injury, dial 999

NHS 111


Out of Hours telephone message

It is with regret the practice has changed the message on the telephone system directing patients to the out of hours’ medical services when the practice is closed. For a number of years patients could press number one on their telephone keypad to be transferred directly to the out of hours’ service from the practice telephone system. Following a complaint from a patient engineers have checked the telephone system and it appears the practice has been the victim of unauthorised ‘hackers’ using the out of hours voice call system to make personal calls disrupting the practice pre-programmed out of hours transfer system.

The new telephone message will now give patients a telephone number for them to ring the Out Of Hours Service. These changes are necessary to prevent any further disruption to patients and to prevent any further unauthorised use of the practice telephones.